What happens if my service is interrupted?

Disconnections can and do occur. Depending on the status of the game at the time this occurs, the following rules apply if you do not reconnect and rejoin your game table before your game timer expires:

You are required to bet: You will fold You are not required to bet: You will standDeciding to hold or discard cards: All cards will be held

What happens if I close the Multiplayer Lobby window?

Closing the Multiplayer Lobby window will close all games tables. Re-enter the game lobby as quickly as possible. Click on the ‘Open’ button next to the game table you were sat down on to rejoin.

What happens if I close the game table window?

On trying to close the game table window during play, you will see a warning message advising you not to close the game table until you have chosen to ‘Stand Up’. If you choose to continue and close the window, please be aware any funds in-play on that table may well be lost.

Disconnection abuse

Our software will detect whether a player had a genuine disconnection. If a player tries to claim Disconnect Protection by simply getting 'timed out', he/she will be deemed to have resigned from the game. Disconnect Protection is not to be used for any purpose other than a genuine disconnection. Any intentional disconnections from the Multiplayer Lobby or game table may result in forfeiture of winnings or expulsion from the site.

Technical issues

In the unlikely event a real money game in progress is cancelled due to technical issues, all players will be automatically refunded their buy-ins, regardless of the players’ standing when the game was halted. We reserve the right to render final decisions on all matters herein at our sole discretion. Refunds will be communicated via electronic mail.